JOB DESCRIPTION

1. Service Skill

• Understanding restaurant operation and process.
• Create a comfortable environment.
• Prepare restaurant tables, and serve food and beverages to customers.
• Provide excellent customer service with good timing and a good attitude.
• Present menu, current promotion/ discount, introduce signature dishes and take the order.
• Collaborate with the cashier, restaurant manager, and kitchen for recording orders, canceling orders, and checking out.

2. Facilities Management

• Manage and preserve all the given tools & facilities
• Check and report on tools & facilities situation

3. Training new staff

• Train and guide new staff on daily tasks.
• Disseminate restaurant policies, procedures, and regulations.
• Disseminate new menu and promotion.
• Monitor staffs’ work and attitude to request new training courses with senior managers

4. Shift management

• Arrange a working schedule for staff.
• Management day-offs, sick leaves, compensation, and work days of each employee in the department.

5. Ensure restaurant service

• Check out the entire restaurant area before opening
• Check Reservations and allocate service staff to a suitable area
• Ensure a high standard of customer service
• Handling unsatisfactory customer feedback, accidents, or problems

6. Coordinate with other teams

• Attend a daily meeting to understand and implement new rulings about table reservation (party, event…) as well as changes in menu, promotions, and regulations.
• Report to Restaurant Manager about arising problems with solution.
• Other tasks as assigned by the manager.

REQUIREMENTS

• At least 1-2 years of experience in the same position in a reputable restaurant.
• Good Management skills.
• Agile, logical thinking, good ethic.
• Good observation skills, good communication skills, and good teamwork skills.
• Responsible, able to work under pressure.
• Flexible, good problem-solving skill
• Able to work night shift (from 3:30 pm to 12:00 am) and flexible hours during the festive season
• Good English communication skills.

BENEFITS

• Attractive revenue bonus, tips, performance bonus.
• Meal allowance.